Customer Service Tips
The Small Business Advantage
Posted on 11. Dec, 2009 by Jeremy Reis.
Small businesses have tremendous and weaknesses over their bloated public-company cousins. Embrace the things that makes your business unique and special – the things that attract customers to use you over the battleship sized competitor. Too frequently, small businesses institute policies and procedures to “act” like their larger competitors. In many industries, your flexibility and [...]
Continue Reading
A Reminder of Why You’re in Business
Posted on 11. Dec, 2009 by Jeremy Reis.
Every time your business or team receives a compliment, place a marble in a glass bowl. This is a visible reminder of why you’re business, why you’re working so hard, and provides a visual reminder to your employees about why your business is important. As you bring customers or others into your work area, show [...]
Continue Reading
Keeping Existing Customers is Cheaper Than Finding New Ones
Posted on 07. Dec, 2009 by Jeremy Reis.
Retaining your existing customers is much cheaper than continually turning over your customer base and needing to find new ones. If your organization has not yet calculated a customer acquisition cost, how much it costs to acquire each new customer, you should determine this amount so you understand exactly what customer turnover costs you. You [...]
Continue Reading
Fix Your Major Customer Service Mistakes
Posted on 07. Dec, 2009 by Jeremy Reis.
Create a list of the top five problems your customer service team has and create a plan to address each one. Solving your customer service problems will help more than just your bottom line, it can also help your own employee morale, your marketing efforts, and keep existing customers.